Prochem has a strong Quality Management System which guaranties our product quality and services. The company Is ISO 9001: 2008 Quality Management System certified.
Being customer focused, we are driven not only to satisfy our customers but to delight them. We are thus poised and driven to cater for current and future needs of our customers. The desire to do things right first time and always, accompanied by the need to exceed customer satisfaction has prompted Prochem (Pvt) Ltd take this noble root of getting certified to ISO 9001: 2008 quality management system.
Prochem personnel are responsible for assuring that the company’s quality standards are met. Extensive use of total quality methods, by Prochem and many of its suppliers contribute greatly to meeting these high standards. Raw materials, manufacturing and packaging operations are continually checked to ensure that products meet the specified standards. Regular visits to suppliers’ plants are done to ensure that proper procedures are being followed and that the raw materials supplied meet Prochem specifications.
Before raw materials are unloaded into warehouses, they are carefully checked, making sure they are within specifications. Samples are collected at various stages of the production process and are tested for compliance to set standards.
Prochem has standard operating procedures that all its employees adhere to. Its team of internal auditors regularly carry out audits to establish the extent of organisational compliance to the standard requirements and determine areas of improvement. In addition to internal auditors, Standards Association of Zimbabwe auditors carry out some regular surveillance audits.
The implementation of ISO 9001:2008 has increasingly given us confidence on how we do things. Our continuous engagement with suppliers has seen a marked reduction on non-conforming raw materials. There is improved efficiency in our manufacturing processes. Reworks have reduced as inspections are done throughout the manufacturing process. We are able to proactively identify, track and resolve quality issues by creating a transparent environment where decisions are based on hard facts and metrics. Through our market surveys, there is more interaction with our customers. As a result, we have improved customer retention and satisfaction by rapidly resolving product quality issues reported by customers in a consistent and predictable manner.
