Prochem Management delegated the responsibility of determining customer requirements and ensuring customer satisfaction to the Sales and Marketing function. Feedback on customer perception is obtained through regular customer/market research, customer complaints or queries as well as routine visits by our sales representatives.
In our endeavour to delight our customers we have dedicated the following perennial services to our customers:
- Efficient and reliable delivery of all orders done on account, 48 hours within Harare Radius and within 3 days for country orders.
- Countrywide distribution of our products.
- Effective Market coverage by our sales team.
- Target consumer promotions e.g. the famous Elegance School Fees Promotion.
